Gas Service
Thompson's Hearth & Home in Issaquah provides expert gas fireplace, insert, and freestanding stove service exclusively to our original customers whose units we personally installed. This focused approach allows us to deliver the highest level of care and efficiency.
Why We Limit Service This Way
Our technicians are factory-trained by the manufacturers we represent, giving us direct access to their technical support departments for fast, accurate troubleshooting.
We carry a comprehensive stock of genuine parts on our service vehicles—meaning we can diagnose issues and complete most repairs in a single visit, minimizing downtime and inconvenience for you.
For all other gas fireplace service, maintenance, troubleshooting, or repairs (including units not installed by us), we highly recommend these trusted local professionals:
B&C Comfort — Specializing in gas fireplace repair, service, and installation across the Eastside and North King/Snohomish counties (including Bellevue, Issaquah, Redmond, Kirkland, Monroe, and more). They're highly rated, handle all major brands, and are known for professional, reliable work.
Phone: 425-402-4456
Website:bandccomfort.comCascade Stove Repair (also known as Cascade Spa & Stove Repair) — Experts in gas fireplace and stove repair, serving the greater Seattle area (including Renton, Bellevue, Issaquah, and surrounding regions). Customers praise their quick, cost-effective fixes and thorough service.
Phone: 425-413-1170
Wood Service
Thompson's Hearth & Home in Issaquah recommends trusted local professionals for wood stove, fireplace, insert, and chimney repair, as well as essential annual chimney sweeping (critical for safety, preventing creosote buildup, and maintaining efficiency in wood-burning appliances).
We partner with these highly regarded companies serving the Puget Sound region, including Issaquah, Redmond, Bellevue, Kirkland, Sammamish, and surrounding Eastside/North King County areas:
Emerald City Chimney — A family-owned business operating since 1989 (over 35 years of experience), specializing in chimney sweeping, flue cleaning, masonry repairs, chimney caps/dampers, inspections (from foundation to crown), and wood-burning appliance services like insert/stove installations and maintenance. They're fully licensed, bonded, insured, and hold an A+ BBB rating with strong customer praise for knowledgeable, honest, and thorough work (e.g., 3.8–4+ stars on Yelp with dozens of reviews highlighting quick fixes and reliability). Phone: 425-821-6136
Website:www.emeraldcitychimney.com
Location base: Kirkland, WA (serving greater Seattle/King County).Next Level Chimneys — Experts in chimney sweeping, masonry repairs, inspections, leak fixes, and wood fireplace/stove services, with a focus on professional, honest advice and high-quality workmanship. Customers consistently rate them highly (e.g., 4.7–4.9 stars on Yelp/Thumbtack, excellent reviews for timeliness, expertise, and fair pricing—many call them "outstanding" and "the best"). They're BBB-accredited and serve the Eastside, including Issaquah specifically.
Phone: 425-500-3490
Website:www.nextlevelchimneys.com
Location base:Snohomish/Kirkland area (covering Issaquah, Bellevue, Redmond, and beyond).
These recommendations come from our experience working in the industry—both companies are well-respected for reliable, code-compliant work on wood-burning systems, helping keep your home safe and your chimney in top condition (especially important before winter use or after heavy burning seasons).
If your wood appliance was installed by us and needs minor troubleshooting, feel free to reach out first at 425-369-1400. For full repairs, sweeping, or any non-installed units, contact Emerald City Chimney or Next Level Chimneys directly—they're equipped to handle everything from routine cleanings to complex masonry.
How to light your gas fireplace/insert pilot
How to light your pilot on gas logs
