Fireplace & Stove Service

Gas Appliance Service

Thompson’s Hearth & Home services gas fireplaces, inserts, and freestanding stoves we installed. Knowing your appliance and installation helps us troubleshoot problems and coordinate manufacturer support.

We handle ignition, pilot, burner, control, remote, thermostat, and blower issues, along with approved replacement parts and warranty assistance.

To request service, call 425-369-1400 or contact us. Include your name, installation address, appliance model if known, and a description of the problem. Photos or a short video can help.

Gas Service Referrals

For appliances installed by another company, please contact:

Wood Appliance & Chimney Service

For chimney sweeping, inspections, repairs, or extensive wood-appliance service, we recommend:

If a wood appliance we installed needs minor operating assistance, call us at 425-369-1400.

All referral companies are independent businesses. Contact them directly to confirm service areas, brands serviced, availability, and pricing.

Smell gas? Leave the area and contact your gas utility or emergency services. Do not attempt to troubleshoot the appliance.

How to light your gas fireplace/insert pilot

How to light your pilot on gas logs