Please read the testimonials about people who have received great services from us. Call us at 425-369-1400 for more details.
1/31/19 - My husband and I visited Thompson’s after a pushy sales experience at Rich’s. We’ve purchased a few fireplaces over the year’s after transitioning homes from places both on the north and south ends of the city. This is by far the BEST place out there! We found our sales rep. Guy to be direct, very knowledgeable about the fireplace options and straight forward about delayed scheduling because of the busy winter season. Like most consumers we wanted it less expensive, faster install times and a couple of options that didn’t exist. He guided us in the right direct with our final decision and we are so happy with this experience. Guy can outfit your home with a high end fireplace at a great price or turn your simple home into an amazing space with a beautiful fireplace. The installers were professionals and really did a great job. We love the finished product from this company with no reservations. I highly recommend you make the drive to Thompson’s in Issaquah for a new fireplace and skip frustrations elsewhere. They offer beautiful fireplaces and do great work!
11/23/16 - The new fireplace is just AWESOME. We had it going all day yesterday and are very happy with it. It is quite an upgrade from our old cast iron beast. It’s 100x easier to use and the self adjusting dampers keep it humming along perfectly all day. It was 80 degrees in our back upstairs bedroom last night after going all day. I will happily turn the thermostat down on our electric furnace soon.Thanks again for all of your help getting us set up. Your install guys were very professional - and patient with us as we fiddled with the location. I’ll send you some photos when the rock and mantle are in place and it’s all finished up. I’ll also be dropping by your store soon to stock up on fire starter cubes and pick up the moisture meter that you had mentioned.
6/23/16 - Great service today 6/23/2016 we had fireplace insert installed 6 months ago my wife who can’t drive turned the gas fireplace on found out it wouldn’t turn off house heat goes up to 85 she calls the store the great employee came to our house immediately and resolved the problem! My advice is buy local great job Thompson’s you will get referrals from your Klahanie neighbors!
6/30/16 - I went into Thompson’s last year to purchase a Big Green Egg and received a lot of advice and council on selecting the right size, accessories, and also things to stay away from. I was specifically looking for a Green Egg, so we only discussed differences to knock-off brands. After a few more trips to the store following a lot of contemplation, I finally settled for a Large Big Green Egg. Thanks to Guy and Max for all the help. I can honestly say they didn’t pressure me and wanted to make sure I got the right product for my needs. I highly recommend them and go back regularly to buy lump charcoal and additional accessories. Nice selection, nice folks, great advice. Almost a year later and I couldn’t be happier with my selection.
10/26/15 - I have been struggling with getting my 20 year old gas fireplaces going. I searched the internet high and low and with all the differences in Gas components I was at a loss and considered replacing them which would mean a huge expense and lots of work. I went in to Thompson’s Hearth and Home and Guy was the expert i needed. He focused on getting me back up and running. I was impressed that he wanted to help me find the right solution and, in the end, even showed me what parts to order and where to order from. If I was in the market for a stove I would feel totally confident that Thompson’s would try to find the right solution for me and not the one with the most profit. This business is one you should feel very good about using. They are spot on!!
5/3/16 - Perfect service. I was looking for a small free standing gas fireplace. I stopped in to Thompsons and all my questions were answered. I walked out with a quote and all the info I needed. I asked the clearance on a particular model and the delightful lady answered immediately “2 1/2 inches.” Then I went to a chain fireplace store. I asked the clearance on a different model and the lady at the chain fireplace store handed me a brochure and said “the website is in here, you can look up the clearance.” Installers were professional and cleaned up after themselves well.
1/17/16 - The owner was great helping me replace a fan for a fireplace that was installed in our house by our builder. Helped my find a replacement fan for our gas fireplace and then after that one failed after a year he replaced for free. always friendly and helpful when I go in. highly recommend.
5/22/17 - We purchased our gas insert in January and it was installed in February. It is awesome!! Guy and Nicole were knowledgeable and informative. The installers were two young men who were absolutely professional and knew what they were doing. Our insert looks amazing!We have gotten lots of compliments on the fireplace, not to mention the impact that it has had on heating our space. They also provided us with the information necessary to get our PSE rebate. We would recommend Thompson’s to anyone looking to improve their heating efficiency with an insert.
2/19/16 - I had no idea what I was looking for, but was helped right from the start. Nicole came over, answered all our questions, and let us decide what we were looking for, no pressure. To be totally honest, I thought she could have been more pushy. We ended up choosing different inserts for our up and downstairs fireplaces. From purchase to delivery, installation, everything - it was incredibly smooth. I almost fear the problems I’m going to have when updating our home and this couldn’t have been easier. Def. recommend.
3/26/16 - Best shop I have been in period. I spent about an hour in the shop learning about the products and the differences between them. The difference with this place and others is that these guys really care about their products and the service for the customer and you can feel it. I highly recommend them.
We purchased a fireplace insert and they installed for us. Thompson’s found us the best product for the fireplace size that we had. Due to their experience they were able to make modifications so that the unit fit flush. Good people.
July 29, 2015 - We hired Thompsons to install an energy-efficient gas insert into our existing open, gas fireplace. The service in their showroom was excellent. Both Max and the owner Guy answered many questions from us and helped us to pick out the unit that was just right for us. We weren’t sure which surround we wanted, so on installation they brought both surrounds for us to see and compare. I really appreciated that, since it would have been hard to pick without seeing the difference. We had a few minor problems arise during installation that Thompsons efficiently and good-naturedly fixed right away. The first was that there was a fuse which blew on installation. They fixed the fuse, but after it blew again the owner himself drove out to my house to bring a completely different unit to replace the first one. All of this happened within just a few hour and I really appreciated their attention to remedying the problem promptly. Secondly, although we had existing gas pipes, when the workman hooked up the unit, we discovered that the pipes had a leak. This was not at all related to anything Thompsons did and was entirely a factor of the pipes being old. However, the guys were able to put in new, updated piping for us to fix that. Again, this was all done very promptly and I was always kept in the loop as to what was going on. Plus, the price for the new piping was very reasonable. Our new gas insert is such an aesthetic improvement over what was there before. And even better, it puts of plenty off heat and makes our family room so cozy. We are thrilled to have it! We had such a great experience with Thompsons that we decided to go ahead and order a 2nd unit for our other fireplace. We can’t wait to have it in!
11/20/14 - Terrific store. Great folks running the place with excellent product knowledge and a clear goal to help people find what they need. While waiting to be helped and looking over their display area I overheard them working with a couple that had excellent questions & concerns about a fireplace and I must say I was impressed with the process of discovery and eventual recommendation. I was there to buy a Big Green Egg smoker (which I did!) but if I need a fireplace I will go there first and last! Great local family owned business.
11/20/14 - Great Place! We are from well outside their service area but stopped in because our local stores carry very few contemporary fireplaces and stoves. Even though it was clear they were not going to get any business from us they spent a great deal of time showing us options and discussing or rather complicated install situation. If they spent that much time with us I am sure they would also provide outstanding service for customers in the area. If you are looking for a stove or fireplace you should definitely stop in. We live almost 300 miles away and it was well worth our time!
11/4/13 - THE place to buy your fireplace insert is Thompson’s Hearth and Home! The service is outstanding, everyone at the store is extremely knowledgeable and helpful. We had a complicated situation with several issues to solve, and they came up with wonderful solutions and our fireplace is fantastic. They went WAY above and beyond the regular service to make sure everything was just right. We could not be happier. You simply could not find a better place to buy a stove.
11/17/11 - This is a great business to buy your fireplace from, etc. The people are really caring and want to make sure things work out well. I bought a fire place from them three years ago and had a good experience. After doing some research I decided to buy with them. I specially drove out of my way because of their good customer serviceI called with a question today, three years later, and they were super helpful. They treated me as if I was a new customer even though they knew I had bought my fire place three years ago.I highly recommend investing with Thompson’s Hearth & Home
10/27/10 - Definitely the place to go if upgrading your fireplace or pellet stoves! I have purchased two stoves here... Amazing selection and great customer service. I have also bought one of their Big Green Egg barbecue’s... The best grill ever. This is a family run shop... Very personalized customer service!
12/10/16 - We ordered a steel mantel shelf. Two other places in the Seattle area carried the same shelf, one was too far from us, the other had a form that appeared to be created by the manufacturer, but had higher prices than Thompson’s Hearth & Home for the exact same thing. To top it off, Thompson’s shipping costs were a lot better.The people who helped us at Thompson’s were also friendlier and more knowledgable than at the other place.After placing the order, the shelf arrived even a little bit faster than we expected, and when I picked it up, they loaded it in the car for me.I would definitely recommend this place if you are looking for a fireplace or mantel.
11/3/17 - What a fantastic experience it was working with Thompson’s Hearth & Home to find the best option to upgrade our old wood fire place in our new home. My review is not just for shop owners but it takes a full dedicated team including the installers. We are so happy with our new Morso, especially since it was installed just before the first real cold has hit for the season.
6/5/18 - Excellent service all the way around. Had Thompson’s install a gas log fireplace a number of years ago, and we’ve enjoyed it consistently trouble free until we unwittingly rearranged the logs incorrectly, which created a problem with the gas flow. After calling Thompson’s, Guy drove out to our house and diagnosed/ explained the problem as well getting the logs back in order, all free of charge. Caring, personalized customer service such as this is rare these days, we will unhesitatingly recommend Thompson’s to family and friends.
We purchased a contemporary, glass bead media fireplace. Thompson’s installed it as well.Member Comments: Very smooth. Good follow up.
4/15/19 - Great customer service. They went out of their way to help me. Good store for BBQ Grills and accessories.
4/2/19 - Sean and Jeremy did a great job installing my wood stove. I would definitely recommend THH. The entire experience went very well and my Jotul is working better than I imagined.
12/5/18 - This place has a great grilling section for all your barbecue grilling needs. They also carry the award winning barbecue sauce called Best Damn BB Sauce. Stuff is really good! Friendly customer service where the owner is there most of the time to serve the community.
6/19/13 - After a truly bad experience with a multiple location Puget Sound area Fireplace shop, in which they had no idea how to get the fireplace insert they sold us to work, we traveled to nearly all the remaining shops in the metro area to find another gas insert. I wish we had gone to Thompson’s first, it would have saved us a ton of trouble. As the other reviews show the service is outstanding at Thompson’s, however for us the fact that they truly know their product inside and out (and their competitors) made all the difference. Our install presented a challenge with the venting and Guy and company figured it out and corrected it immediately, they were at my house within hours after my call. Max, Thompson’s technician was a master at getting everything set up and working great. He adjusted the flames perfectly as well as went out of his way to paint the roof vent to match other roof vents, he also touched up another vent that had some peeling paint, who does that? And, we also learned from our travels to all those Fireplace shops that Thompson’s prices are right in line with everybody else.Please, take it from us - head to Thompson’s first!
Purchased a new gas insert fireplace. Thompson’s installed the new gas insert , removed the old wood burning stove, replaced the chimney vents and installed new gas lines.Member Comments: The overall experience was great. Guy and Nicole were great. They helped us select the best unit that would work in the space we had. The price was fair. We also received a free vent kit with purchase. It took about 3 weeks between order date and install. Chad and Christian Vandouris completed the install and did an excellent job. Very professional and fast. Left the place very clean and the new gas lines are great. After installing the fireplace, I noticed and shroud had a blemish in the paint. I took it back to Guy and he gave me a brand new replacement on the spot. Excellent service and extremely responsive. Can’t recommend Thompson’s enough - they are great!
1/24/12 - I had contacted Thompson’s to set up an appt. for service to our gas fireplace that had it’s pilot light out for the past year and after numerous attempts on our own to try to figure out how to fix it ourselves with no luck. Nicole was very kind and spent close to a half hour walking me through troubleshooting steps so I wouldn’t spend money on a service visit for something simple that could have perhaps been done on my own. She even said I could send her photos of the fireplace so she could help me figure out how to access the reset buttons. etc. As it turned out I was able to get it up and running with the help of a neighbor. I want to thank Thompson’s for taking the time to try to troubleshoot over the phone rather than trying to get an immediate service visit booked. Businesses like this deserve to be written up about. Clearly a good, knowledgeable, and honest group of people. Thanks again!
7/3/14 - We purchased the large Big Green Egg a few years ago from Guy. We had to warranty a part and he was helpful with the paperwork. The store has a great selection of BGE inventory and accessories, so we were able to find all the needed parts. We decided to go back this summer and purchase a mini BGE to take with us when we go camping. We asked Guy if he could make a carrier for it, for easier transportation. The first one was slightly too narrow based on the measurements we took. He worked on the measurements again, and the new carrier holds the mini perfectly. It’s actually better than what we imagined. Based on his professional, honest, helpful service over the years, I would recommend this store for both fireplace and BGE products and services.
2/9/14 - We picked up a Big Green Egg, BBQ Guru, an amazing Challenger Cart, and all the extras and goodies to get cooking on the Big Green Egg from Guy. My husband has always been a charcoal nut, and has gone through several different BBQ’s. Now it was time to step up and buy the egg. Not only did Thompson’s offer delivery and setup of the egg, but they even spent a great deal of time getting us used to our new grill. The first time we fired it up we cooked a perfect steak, and from Guy’s recommendation, we smoked a brisket for 17 hours without having to open the lid and were rewarded with the most delicious and juicy brisket we have ever had. 6 stars for the great customer service and amazing quality products. We will be back for sure!
11/15/13 - Our experience with Thompson’s Hearth & Home has been absolutely wonderful - so great in fact that I am taking the time to write my first (and probably only) review ever!Three years ago we bought our first gas fireplace at their store, and Nicole was extremely helpful with making sure we found the right one - we still love it, and we are getting lots of compliments for it :)A year later we upgraded our open fireplace with an insert. Guy was incredibly patient about going through all the different possibilities with us. We finally found the perfect solution, and have since enjoyed countless happy hours in front of our new fireplace. Even the chimney sweeper commented on how great this stove was, and only charged us for a regular ‘open fireplace’ cleaning (instead of ‘insert cleaning’), since it was so easy to do.After three years of faithful service to us, our gas fireplace started having some trouble and would not stay lit. I called Thompson’s Hearth & Home, expecting to make an appointment for someone to come out and look at it in the next few weeks. I was very surprised when they said a technician would come out that very same day. It turned out the technician was held up with a different customer, so Guy came over himself and didn’t leave until the problem was fixed, which was around 8pm in the evening! I have never experienced such amazing customer service!Needless to say, we had no further issues with the gas fireplace, it works like a charm. We were so grateful, especially since we lost power 2 days later, and the gas fireplace kept us warm and cozy.Thompson’s Hearth & Home is simply fabulous, and the owners, Guy and Nicole, are some of the nicest people we’ve ever met. HIGHLY recommended!
February 06, 2015 - We chose Thompson because of their high ratings here on AL and because they were local here in Issaquah. The showroom was spacious and easy to see and experience the various units. The one we chose was on sale (because it was last year’s model), but just as high quality as the others. The installation was smooth as silk: they were in and out before we noticed! We’re glad to have a new relationship with another local Issaquah business. Thank you!
December 20, 2012 - We visited their store and were impressed with the knowledge of Guy and Nicole. We found exactly what we had been looking for and they delivered and installed a liitle bit earlier than they promised. The installation was professionally completed. Initially I thought the price was a little high, however it was the exact quality and look that I had been looking for. After it was installed I realized that the price was the same as other retailers carrying the same product and based on how the unit worked was well worth it. Went back to the store recently and they took the time to show me how to remove the front of the unit to clean a couple of spots and made sure that I had the correct cleaner. Great service all around - really a great ownership to work with. I highly recommend them.
The owners are awesome - gave me ideas and encouragement throughout the project. The installers (Chad and Christian) were prompt, courteous, professional and friendly. They cleaned up thoroughly and gave me a instructions on using the fireplace once the job was complete. I am thoroughly satisfied and very happy with my new fireplace!
2/2/13 - I went into Thompson to look at the Big Green Egg and the Primo grills. I had done a good bit of research on different grills, and just wanted to see some in person. I spoke with Guy, who was very knowledgeable and also patient with my many questions. He took the time to go over the product in detail, I never felt pressured, and though I wasn’t expecting to, I walked out the proud owner of a Big Green Egg. I’m very happy to have a quality local business I can support. Also, despite the similarity in last name, I am no relation to the owners of the business. Just a happy customer. I’ll be back soon. I forgot to get a thermometer while I was in.
I have had several dealings with this dealer. One for a very expensive fireplace and the other for a Big Green Egg. Both times I have found them to be very helpful and did a great job at a competitive price. Store is run by husband and wife team who really seem to care about maintaining happy customers! For you dog lovers they have a great dog too!!!!
2/3/12 - These folks saved me several thousand dollars over the competition, recommended the perfect model of gas fireplace insert, installed it as scheduled, and have been great at answering questions and providing service. Unfailingly friendly and helpful, too.I recommend them unconditionally.
July 03, 2013 - We had a gas insert installed in our home in 1994 which had pretty continuous use over the last 20 years but it finally “pooped out.” Thompson’s came last year and repaired it, but at the time told us that it was probably on it’s last legs, which didn’t shock us. They came out again this year for another repair and told us it probably wasn’t worth repairing at this point. We were not surprised—the first one gave us a good run, but it was time. Max, their technician, was not at all high pressure about it, and we completely trusted his opinion on the state of the old fireplace.We went in to Thompsons and picked out our new fireplace and they were here to install it in less than two weeks. (It would have been one week but we couldn’t do it earlier. Great service!) It took roughly two and a half hours to install, and it looks great! We can’t say enough nice things about their technician Max. He’s just an exceptional, and exceptionally nice, technician. And he REALLY knows his stuff! We were very confident with him, and with the install, and are very happy with our fireplace.We definitely recommend Thompson’s highly. We had one minor issue pop up after the install, reached Guy (the owner) on the phone, and they were out that same day and made everything perfect. Great company to work with, and just overall a very good experience.
April 12, 2013 - The technician called first-asked if he could come early and promptly arrived. He thoroughly checked out the fireplace, took it apart and cleaned all parts, fixed the problem, cleaned the inside and outside of the glass doors, and touched up the paint on the grate. He was polite, friendly, and competent.
December 14, 2013 - Guy Thompson showed us the gas insert model that would fit in our wood burning fireplace. He provided estimates and we chose the options we wanted. I spoke with the installer, Chad, to schedule the installation date and time. Chad and his helper arrived on time. The installation went well. They were careful to keep everything clean and walked us through the operation of the new insert. The final cost matched the estimate.We are happy with our gas insert and will use Thompson’s for maintenance.
5/8/16 - I’ve been going to Thompson’s for years now for supplies on my Big Green Egg. The owners are always super helpful. My wife and I are getting ready to build a new home and we’ll definitely use Thompson’s for our fireplace and grill needs!
10/29/18 - About 8 years ago, we bought a display model from Thomson’s Hearth & Home. They gave a good deal because it was a display model and also because the unit was sized for an older, larger fireplace, which are less common. We love the fireplace and it’s saved us a few times when the power went out. Now, after all this time, I had an issue that cropped up after cleaning it; the pilot light would not stay lit. I followed the instructions left by the installer, but that didn’t help. We called Thompson’s and Guy answered the phone. I described the issue and Guy walked me through the process to fix the issue. He was very patient and took the time to explain what the issue was and why it occurred. After hanging up, I followed his advice and it WORKED like charm. We would recommend them without reservation!
4/25/19 - I walked in and the owner Guy showed me their options for a zero-clearance fireplace insert. He used very low pressure - no pushy sales job at all. He explained options and gave me the model brochures.I called back later and placed my order. Guy was fine with me sending the deposit by check using bank bill pay. He sent an installer to do the measurements, who was on time and friendly. We got their recommended electrician to install the outlet, which went smoothly. Then the installation team arrived exactly on time and got the job done perfectly.I’m aware that their installation service area is smaller during busy season - Guy was willing to install at my address because I was ordering during off season (spring). If you live farther away from Issaquah, you should first check that they’ll install at your location.This is the way purchasing a gas fireplace insert should go! When we’re ready to do our other fireplace, I won’t hesitate to go back to Thompson’s.
4/6/13 - Guy, the owner helped me find a replacement igniter for my furnace. It took 30 to 45 minutes of his time on the computer, in a catalog and on the phone to locate a $60 part. I’m sure he didn’t make a bunch of money on this transaction but he did earn my business in the future and I will recommend his business to any friends needing fireplaces, bbqs ets.... Thanks Guy!
3/14/14 - We purchased a gas fireplace from Guy about 18 months ago and he made it very easy to decide to buy from him. He did everything I asked to make it easier for me to get the fireplace I wanted after he educated me about which fireplace was best for me. We had 2 different “minor” issues that were manufacturer issues, nothing terrible and nothing to do with the installation. In both cases Guy was very quick and courteous to help me get my fireplace fixed.I’m about an hour south of his store but I bought from him because I felt he know what customer service is and he does! I could have paid the same price locally but I’m really glad I decided to call around and we have been very pleased with our purchase thanks to Guy.
2/22/14 - We wanted to convert both of our home’s unused wood burning fireplaces into more efficient gas inserts. We visited multiple dealer showrooms and quickly became overwhelmed by the choices in options, aesthetics, efficiency, and prices.Thompson’s helped make the process easier by pre-selecting for their showroom only models that meet high standards for efficiency and features (all their showroom units qualify for PSE efficiency rebates). That then made it easy to focus a decision mainly on aesthetics and pricing. We ended up purchasing both units there, a more traditional R.H. Peterson insert and a more modern looking glass lined Kozy Heat insert.It took four weeks from the purchase date to install date. The install itself went smoothly with the two installers working together and had everything looking good and working well in a four hours. There was an issue with the fuse in one of our units, and the store’s technician Max came out the next day to make the fix and had it working again.Overall we are very happy with our purchase. They look great and produce a tremendous amount of heat making our living room very warm and comfortable.Gas inserts are not cheap so I suggest you shop around but be sure to visit Thompson’s when you do.
12/29/14 - We just bought a new gas fireplace insert and couldn’t be happier. It works great and the entire process from shopping to installation was seamless. Thanks!
10/28/12 - Our experience with purchasing a custom gas fireplace insert at Thompson’s Hearth & Home was first class. Our quest to buy a new fireplace insert took us to about 7 suppliers, including Thompson’s Hearth & Home, located throughout King County. What set Thompson’s apart from the others was 1) superior product knowledge & expertise and 2) no pressure sales. We were not disappointed - throughout the whole experience, from initial order through installation, both Guy, Nicole and team provided outstanding customer service that went above and beyond. If you’re in the market for anything fireplace related, Thompson’s should be at the top of your list and I would highly recommend them because they will go the extra mile to make sure they provide (and install) the right solution for your needs.
May 28, 2014 - We visited 3 fireplace shops on Eastside. We were most impressed with Guy at this shop. He was obviously very knowledgeable and informative. We were looking for insert to replace our gas fireplace. When choosing Guy and Nicole pointed us to the one they thought had best fire for our size. We are our new insert for first time and it is beautiful, cozy, and warm. Has great logs and fire. They installed it today and took old one away to be recicyled.Member Comments: Installer set a time and was on time. There two in the crew, both friendly and answered all of our questions. Showed us how to use the remote before leaving. So experience at shop was pleasant as was the installation.
Thompson’s Hearth & Home, 680 Gilman Blv., Issaquah, WA, Guy and Nicole Thompson 425- 369-1400. Removal of old zero clearance fireplace box, install gas pipeline to fireplace and install new gas fireplace insert with river rocks.Member Comments: I visited Thompson’s Hearth & Home’s show room in Issaquah, they helped me find exactly what I was looking for and provided an estimate. Next they came to the house to measure, confrimed estimate and exactly what was needed. They placed order, called me to provide an estimated date of installation. Next called to confirm installation date. Arrived right on time, removed old fireplace box, installed new gas insert, completed work in timely and very professional manner. Called the following day to make sure everything had gone as expected and to make sure I was happy and satisfied. I would use them again and would recommend them to anyone in the future. I love my new gas insert with river rocks!!!
December 31, 2013 - We have used Thompson’s Hearth & Home. We have purchased outdoor grills from them.Member Comments: It was a good experience.
December 09, 2013 - Thompson’s were very responsive and came out the next day at a busy time of the year. Their technician was very professional, courteous and pleasant to work with. He diagnosed the problems quickly and got the job done.
10/4/11 - My blower went out, instead of charging me for a new one, they helped me troubleshoot the problem. Turned out, it wasn’t the blower at all, it was the Rehostat. Ended up saving me a bunch of money. i would recommend Thompson’s Hearth & Home to anyone!
7/7/11 - I wanted to build a propane fire pit and was getting nowhere fast on the Internet. The manufacturer of some of the hardware I wanted to use referred me to a local fireplace store that also sells fire pits. The owner (Guy) took the time to answer all my questions & sold me the parts I needed at very reasonable prices plus he recommended a couple other companies for fabricating additional parts needed to complete the project.
6/19/13 - I love this place!!! My wife and I have been dealing with Guy at Thompsons Hearth and Home for a few months now and we absolutely love our experience with them every time we go in!!! Guy and Nicole are always a pleasure to deal with.When we first bought our fireplace with them we had a small incident and something wasn’t working right with the fireplace - truth be told I don’t even think it was their fault - I’m pretty sure it was ours - never the less - they had their tech guy come out and fix it. The process was painless and Guy didn’t even charge us for it! The installation guys were clean and didn’t leave any mess behind - my wife was ever surprised!All in all we would give them a super six star if we could - we recommend everyone of our friends to them!!!
10/5/16 - My husband and I purchased a fireplace 2 years ago....for a remodel we were doing. Didnt get to start enjoying the fireplace until just recently. We had issues with the flame staying consistent. After trouble shooting with Guy (owner) via email, he came out to our house on a raining Friday night and didnt leave until the fireplace was in working condition. Where do you find customer service like this anymore? We are so happy with the the ambiance of the fireplace and the warmth during the cold season, I just cant say enough. We are customers for life.
12/8/17 - It was a pleasure to work with this local business with Guy and his family nearly four years ago. They oversaw ordering and installing beautiful hand crafted doors for our newly constructed home’s large double sided fireplace and for an outdoor fireplace. We were always nervous to light a fire in our new home, but finally did use it this Thanksgiving. One of the four doors was tight on its hinge. Once I reached out to Guy, he sent Max, his same installer, over within a day or so and they cleared out the tightness that had developed. I’m so grateful for their commitment to excellence. Grateful, but not surprised—-that is they type of business he/they run.
1/6/16 - Went here to get a Big Green Egg. They were so knowledgable and helpful in getting us exactly what we needed at the best price possible. I’ve gone back several times for accessories, and they are always incredibly helpful in finding the right things (there are so many!!). One of the guys there even created his own rack for use in the egg that’s for sale. Highly recommend.
1/15/19 - Innovative chimney out of NYC gives this company 5 stars for exemplary customer service. They produced a part for us when none of the regional distributors in the northeast could do so in a timely fashion.
4/27/16 - This is a fantastic store with great products, service and attention to detail is what they do. I had visited a shop in Bellevue that was high pressure sales from the minute we walked in, this was the exact opposite. You can tell that the owner and staff really enjoy the products they sell and are really helpful to explain the differences between models. They were able to explain the products so much more than what I have experienced before. I will be coming back and purchasing all my BBQ, stove, and fireplace needs from this place.
Thompson's Hearth & Home 2004-2019